Refund & Returns

The honest overview

Everything HollaBoo sells is printed on demand: your shirt does not exist until you order it. That makes returns work differently than at a warehouse retailer, and we want you to know exactly how before you buy.

The two rules that cover almost everything: if we got it wrong, we fix it for free, always. If you simply changed your mind about a shirt that was custom printed with your own design, we cannot take it back, because there is no shelf to put it back on and no other human on Earth who wants a shirt with your meeting receipt on it.

What print on demand means for returns

When you order, your shirt is printed specifically for you by one of our print providers through Printify, most of them in the United States. Nothing is pre-made and nothing is restocked. This is great for variety and waste reduction, and it means every return has a real cost, so our policy focuses on making things right when something is actually wrong.

Custom tees: no change-of-mind returns

Custom products, meaning anything you personalized with Slogan Studio, Meeting Receipt, or our emoji tools, are made to order with your design and cannot be returned or refunded because you changed your mind, ordered the wrong size by mistake, or decided the joke was funnier at 1 a.m. Please double check your text, spelling, and size before checking out. What you type is what we print.

This does not affect your rights when something is genuinely defective. A custom tee with a printing defect gets the same free replacement or refund as anything else. See below.

Defects, damage, and print errors: on us

If your order arrives with any of the following, we will replace it or refund it, free, including custom tees:

• A manufacturing defect (holes, seams failing, misaligned or peeling print).
• Damage that happened in transit.
• A print error: wrong design, wrong text versus what you submitted, wrong color, or wrong size versus what you ordered.

What does not count as a defect

A few things are normal characteristics of printed apparel rather than defects, and are not eligible for replacement:

• Slight color differences between your screen and the printed shirt. Monitors lie a little; all of them.
• Minor print placement variance of up to about half an inch, which is standard tolerance in print on demand.
• A faint vinegar smell or off-white residue on a brand new shirt from the printing process. It disappears after the first wash.
• Typos or wording you submitted yourself in a custom design. We print exactly what you wrote, with confidence.

How to file a claim

Email hello@hollaboo.com within 30 days of delivery with your order number, a short description of the problem, and clear photos of the issue (the full item plus a close-up, and the packaging if it arrived damaged). Photos are required because our print providers need them to approve a free reprint.

We respond fast, and once approved you choose: a free replacement (reprinted and shipped at no cost) or a refund to your original payment method. In most defect cases you do not need to ship the item back. Keep it, donate it, use it as a cautionary tale.

Wrong size

Every product page links to a size guide with garment measurements. Please measure a shirt you love and compare before ordering, because print on demand makes size swaps costly.

Non-custom catalog tees: if the size is wrong, contact us within 30 days and we will handle a size exchange in line with standard print-on-demand practice. Depending on the case, that may involve ordering the new size while we discount or credit the difference, and we will walk you through the options by email.

Custom tees: if we printed a different size than the one you selected, that is a print error and we replace it free. If the selected size just does not fit, that falls under the no change-of-mind rule, though write to us anyway and we will see what we can do. We are strict on paper and soft in practice.

Lost or undelivered packages

If tracking has shown no movement for an unreasonable time, or your package is marked delivered but is nowhere in sight, email hello@hollaboo.com. For missing deliveries, first give it 48 hours and check with neighbors and your building, because carriers sometimes scan early. If it is genuinely lost, we will reship or refund.

If a package is returned to sender because the address you entered was wrong or incomplete, we can reship it, but the new shipping cost is on you. Please proofread your address as carefully as your custom slogan.

Order changes and cancellations

Production starts quickly after checkout, usually the same or next business day. If you need to cancel or change an order (size, address, a typo in your design), email hello@hollaboo.com immediately with your order number. If the order has not entered production yet, we will change or cancel it with a full refund. Once printing starts, the made-to-order rules above apply.

Refund method and timing

Approved refunds go to your original payment method through Shopify. Once issued, banks typically post the refund within 5 to 10 business days. Shipping costs are refunded when the issue was our fault. Boo Bucks used or earned on a refunded order are adjusted accordingly; Boo Bucks themselves have no cash value and are never paid out as money.

International orders

Everything above applies to international orders too, with one addition: if a package is abandoned or destroyed because customs duties were refused or unpaid, we cannot refund it. See our Shipping policy for how customs and import charges work.

Talk to us

Edge case not covered here? Something feels unfair? Email hello@hollaboo.com and explain. Policies are our defaults, not our personality, and we would rather keep you as a customer than win an argument about a t-shirt.